FAQ

          Frequently Asked Questions – Miraali

 

Q: What is included with each Miraali abaya?

A: All Miraali abayas are 3-piece sets and include:

  • The abaya
  • A matching inner slip
  • A matching veil

Each piece is designed to coordinate beautifully, offering a complete modestwear look.

Q: What makes the Maison Miraali Heirloom Abayas special?

A: The Heirloom Collector Abayas are part of an exclusive, numbered collection released in small, sacred batches.

Each piece comes with:

  • A Certificate of Authenticity
  • A collector tag
  • Special packaging
  • A narrative insert sharing the story behind the design

Due to their rarity and craftsmanship, they are final sale and cannot be returned or exchanged.


Q: Do you offer custom sizing?

A: Yes, we now offer custom sizing — especially for our dresses. We understand that every body is unique, and we want you to feel your best in every piece. When placing your order, you’ll have the option to provide your measurements for a more tailored fit.

Please note that all custom-sized pieces are handmade on a pre-order basis and may take 2–4 weeks (UK) or 3–5 weeks (International) for delivery.

Q: Can I return or exchange my order?

A: Please refer to our full Returns & Exchanges Policy for details.

In summary:

  • Standard abayas are eligible for return within 14 days if unworn and in original packaging.
  • Heirloom Collector Abayas, veils, custom or altered pieces, and sale items are final sale and cannot be returned or exchanged.
  • Exchanges are only offered in the case of defects or incorrect items.


Q: Do you offer international shipping?

A: Not at this time.

We currently ship within the United Kingdom only. But we’re working on it! Sign up to our emails to be the first to know when it’s live.


Q: How long will my order take to arrive?

A: Once dispatched, UK orders typically arrive within 2–5 business days. You will receive a tracking number once your order is shipped.

Please allow extra time during new launches or seasonal periods.


Q: Is everything handmade? 

A: While not handmade in full, our abayas are designed with great care and produced in limited, curated batches. Every detail — from fabric choice to final packaging — is thoughtfully executed to maintain the luxury and elegance that Miraali stands for.


Q: How can I stay updated on new releases?

A: Join our mailing list to receive early access, launch updates, and private invitations to our collector waitlists.

You can also follow us on Instagram @miraali_thelabel for behind-the-scenes content and announcements.