Returns

        Miraali Returns & Exchanges Policy

At Miraali, each piece is designed with purpose, produced in intimate batches, and handled with care. To honour the craftsmanship and exclusivity of our garments, we kindly ask you to read our return policy before placing your order.


🚫 No Refunds or Exchanges

The following items are final sale and cannot be returned or exchanged:

  • Maison Miraali Heirloom Collector Abayas
    (Each collector piece is limited-edition, numbered, and packaged with authenticity documentation. These heirloom garments are made in sacred small batches and are final sale.)
  • Veils (For hygiene and safety reasons, we do not accept returns or exchanges on these items.)
  • Custom-Sized
    (Any item that has been made-to-measure, tailored)
  • Sale or Promotional Items
    (Items purchased at a discount are non-returnable.)

14-Day Return Window — Standard Abayas

You may return a non-custom, standard-sized abaya within 14 days of receiving your order, provided the following conditions are met:

  • The item is unworn, unwashed, and unused
  • It is returned in its original packaging with all tags intact
  • You have contacted us within the 14-day timeframe

To request a return, email us at  Hello@miraali.co.uk with your order number and reason for return. Once approved, detailed return instructions will be sent to you.

Please Note:

  • We do not provide return shipping labels
  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked and signed delivery service
  • Original shipping fees are non-refundable
  • Refunds will be issued to your original payment method after the item is received and inspected
⏳ If more than 15 business days have passed since your return was approved and you have not received a refund, please reach out to us.


🔄 Exchanges

Exchanges are only available if:

  • You received the wrong item
  • The item is damaged or faulty (must be reported within 48 hours of receiving your order)

We do not offer size or style exchanges due to the limited nature of each release. If you’d like a different item or size, please return the original and place a new order.

 

Thank You

Your support allows us to create exclusive, intentional garments with meaning. We appreciate your understanding of our policies and the artistry behind every Miraali piece.